Privacy Policy

WindowNap – Privacy Policy

Last Updated: 7th March 2026

This Privacy Policy explains how WindowNap (“we”, “us”, or “our”) collects, uses, and protects your personal data when you use the WindowNap WhatsApp service (“Service”)

WindowNap is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are WindowNap is a WhatsApp-based service that provides suggested baby wake windows and nap timing guidance based on information provided by users. For the purposes of data protection law, WindowNap is the data controller responsible for your personal data. If you have questions about this Privacy Policy, you can contact us at: Email: [Insert Email Address]

2. Information We Collect When you use WindowNap, we may collect the following information. Information You Provide This may include: Your phone number Your email address Wake-up time inputs Nap length inputs Wake window length inputs Nap adjustments Messages sent through the WhatsApp conversation Automatically Collected Information We may also collect: Messaging interaction data Subscription status Payment confirmation information from Stripe Basic technical data needed to operate the service WindowNap does not intentionally collect sensitive personal data.

3. How We Use Your Information We use your data to: Provide the WindowNap service Generate sleep schedule guidance Personalise responses based on your inputs Manage subscriptions and payments Provide customer support Improve and maintain the service Prevent fraud or misuse We only process personal data where we have a legal basis under GDPR.

4. Legal Basis for Processing Under UK GDPR, we rely on the following legal bases: Consent When you begin using the service and agree to our Terms and Privacy Policy. Contract To provide the WindowNap service you have requested. Legitimate Interests To operate, improve, and protect the service.

5. Third-Party Services WindowNap uses third-party providers to operate the service. These providers may process personal data on our behalf. WhatsApp (Meta) Used to deliver the messaging service. ManyChat Used to manage the chatbot and conversation automation. Stripe Used to process subscription payments securely. WindowNap does not store your payment card details. Make.com Used to automate certain parts of the service. Each provider operates under their own privacy policies.

6. International Data Transfers Some of the services we use may process data outside the United Kingdom or the European Economic Area. Where this occurs, appropriate safeguards are used, including: Standard contractual clauses GDPR-compliant data transfer mechanisms

7. Data Retention We retain personal data only as long as necessary to: Provide the WindowNap service Manage subscriptions Comply with legal obligations Resolve disputes If you stop using the service or request deletion of your data, we will delete your personal data where reasonably possible.

8. Your Data Rights Under the UK GDPR, you have the right to: Access your personal data Request correction of inaccurate information Request deletion of your data Restrict processing of your data Object to certain uses of your data Request transfer of your data to another service To exercise any of these rights, contact: [Insert Email Address] We will respond within the legally required timeframe.

9. Data Security We take reasonable technical and organisational measures to protect your personal data. However, no internet-based service can be completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy WindowNap is intended for use by parents or legal guardians aged 18 or older. The service may involve information about a child’s sleep schedule, but we do not knowingly collect personal data directly from children.

11. Changes to This Privacy Policy We may update this Privacy Policy from time to time. If changes are made, the updated version will be posted with a revised Last Updated date.

12. Contact If you have questions about this Privacy Policy or your data rights, contact: Email: info@windownap.com